Terms and Conditions – Molito Poblano
These Terms and Conditions govern the use of the online ordering services provided by Molito Poblano, operated by Molito Poblano, LLC, located at:
1241 Flatbush Avenue
Brooklyn, New York 11216
Email: molitopoblanony@gmail.com
By placing an order through our website, you agree to the following terms and conditions.
1. Online Ordering
Molito Poblano offers online ordering services for pickup, delivery, and dine-in orders through our website.
By placing an order, customers confirm that all information provided is accurate and complete.
The restaurant reserves the right to refuse or cancel any order if necessary due to operational issues, product availability, or other circumstances.
2. Service Area for Delivery
Delivery service is available within approximately a one-mile radius of the restaurant location.
A minimum order of $15.00 is required for delivery orders.
Orders placed outside the delivery area may be declined.
3. Payment Methods
We accept the following payment methods for online orders:
Credit or debit card payments processed online
Cash payments upon delivery (when applicable)
The restaurant reserves the right to modify accepted payment methods at any time.
4. Order Confirmation
After placing an order online, customers will receive a confirmation that the order has been received by the restaurant.
Preparation of the order will begin shortly after confirmation.
5. Order Cancellation Policy
Once the restaurant has started preparing the food, orders cannot be canceled.
If a cancellation request is made before preparation begins, the restaurant may review the request at its discretion.
6. Preparation and Delivery Times
Estimated preparation and delivery times provided through the website are approximate and not guaranteed.
Actual times may vary depending on:
Order volume
Kitchen demand
Traffic or delivery conditions
Operational circumstances
Molito Poblano is not responsible for delays caused by factors outside of our control.
7. Food Allergies and Dietary Restrictions
Customers are responsible for informing the restaurant of any food allergies or dietary restrictions at the time of placing the order.
While we make reasonable efforts to accommodate allergy requests, our kitchen handles multiple ingredients and cross-contamination may occur.
Molito Poblano cannot be held responsible for allergic reactions if customers fail to notify the restaurant in advance.
8. Refunds, Credits, and Replacements
Molito Poblano does not provide refunds except in cases where the issue is determined to be the responsibility of the restaurant.
In such cases, the restaurant may offer one of the following remedies at its discretion:
Replacement of the affected item
Store credit
Refund
Customers must report any issues with their order promptly after receiving it.
9. Menu Availability
Menu items and prices displayed on the website are subject to change without notice.
Certain items may become unavailable due to supply or operational reasons.
10. Restaurant Hours
Online ordering is available during the restaurant’s operating hours:
9:00 AM – 10:00 PM
Orders placed outside these hours may not be processed until the next business day.
11. Limitation of Liability
Molito Poblano shall not be held liable for any indirect, incidental, or consequential damages arising from the use of the online ordering service.
Use of the website and ordering system is at the customer’s own risk.
12. Changes to Terms and Conditions
Molito Poblano reserves the right to modify these Terms and Conditions at any time without prior notice.
Any updates will be posted on the website and will take effect immediately upon publication.